UCaaS (Communications as a service)
While CCaaS (Contact Center as a Service) enhances customer communication and experience UCaaS (Unified Communication as a Service) enhances internal communication and collaboration.
UCaaS includes –
- Voice and telephony and mobility
- Audio, video, and web conferencing
- Email with voicemail and unified messaging
- Instant unified and presence messaging
- Desktop and browser clients
- Communication-enabled business processes
How can your company add significant value for your customers? Does your UCaaS information technology network have Artificial Intelligence (AI), Machine Learning (ML), Augmented Reality (AR), and connectivity with other products via IoT (internet of things)? Does your employees’ mobile and desk phones ring at the same time? Can your employees work anywhere and anytime?
UCaaS has an estimated $96 Billion market share. UCaaS includes texting, chatting, video conferencing, screen sharing, video meeting, telephony, online meeting, team collaboration, real time messaging, voicemail to email, integrated messaging, and much more. For example, nextiva, go to connect, 8x8, zoom, vonage, Microsoft team, 3CX, Mitel (helps internal operations on audio, video, web conferencing, etc.).
UCaaS help increase productivity, revenue and profit. Companies are phasing out on-premise solutions. With UCaaS, employees’ life in the workplace are made easier and better because they can collaborate, communicate and share work without great effort and difficulties, but free from worries or problems. This investment does not need enormous resources.